About Us
Vortex Labs
Vortex Labs started with a simple observation. The businesses we love most — our local barber, our favourite cafe, the restaurant down the road — were losing customers to bigger chains not because of the food or the service, but because they lacked the technology to keep people coming back. We built Vortex Labs to change that.
Vortex Labs started with a simple observation. The businesses we love most — our local barber, our favourite cafe, the restaurant down the road — were losing customers to bigger chains not because of the food or the service, but because they lacked the technology to keep people coming back. We built Vortex Labs to change that.
Vortex Labs started with a simple observation. The businesses we love most — our local barber, our favourite cafe, the restaurant down the road — were losing customers to bigger chains not because of the food or the service, but because they lacked the technology to keep people coming back. We built Vortex Labs to change that.
We did not set out to build a big agency. We set out to build a great one.
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how we work
our simple process
our simple process
01
in-depth Discovery
Before we open a single design file, we sit down and learn your world. Your goals, your audience, your competitors, and the gap in the market only you can fill. This is where the real work begins.
Outcome:
Clarity Before Creation
02
Clear Strategy
Discovery gives us information. Strategy turns it into direction. We map out the full creative roadmap, from positioning and messaging to visual tone and site architecture.
Outcome:
We Get Direction
03
Creative Exploration
This is where ideas take shape. We explore visual directions, experiment with concepts, and push beyond the obvious until we land on something that feels genuinely right for your brand and nobody else's.
Outcome:
Ideas Worth Pursuing
04
Purposeful Design
With direction locked in, we move into full design. Every layout, every typeface, every colour choice is made with intention. We design for the person on the other side of the screen, not just for the portfolio.
Outcome:
Pixels With Intent
05
No-code Development
Great design deserves an equally great build. We develop your site with clean code, fast load times, and pixel perfect precision across every device. No shortcuts, no bloated templates, just solid work that performs.
Outcome:
Built to Perform
06
Confident Launch
We do not hand you the keys and disappear. We walk through every detail before going live, run final checks on performance and responsiveness, and make sure everything is exactly right before the world sees it.
Outcome:
Ready for the World
01
in-depth Discovery
Before we open a single design file, we sit down and learn your world. Your goals, your audience, your competitors, and the gap in the market only you can fill. This is where the real work begins.
Outcome:
Clarity Before Creation
02
Clear Strategy
Discovery gives us information. Strategy turns it into direction. We map out the full creative roadmap, from positioning and messaging to visual tone and site architecture.
Outcome:
We Get Direction
03
Creative Exploration
This is where ideas take shape. We explore visual directions, experiment with concepts, and push beyond the obvious until we land on something that feels genuinely right for your brand and nobody else's.
Outcome:
Ideas Worth Pursuing
04
Purposeful Design
With direction locked in, we move into full design. Every layout, every typeface, every colour choice is made with intention. We design for the person on the other side of the screen, not just for the portfolio.
Outcome:
Pixels With Intent
05
No-code Development
Great design deserves an equally great build. We develop your site with clean code, fast load times, and pixel perfect precision across every device. No shortcuts, no bloated templates, just solid work that performs.
Outcome:
Built to Perform
06
Confident Launch
We do not hand you the keys and disappear. We walk through every detail before going live, run final checks on performance and responsiveness, and make sure everything is exactly right before the world sees it.
Outcome:
Ready for the World
01
SIGN UP YOUR BUSINESS
Tell us about your business — your name, location, and industry. We set up your branded app with your menu, services, and branding within 24 hours. No technical knowledge needed from you.
Outcome:
YOU'RE LIVE IN 24 HOURS
02
CUSTOMERS JOIN
Share your app link with your customers via Instagram, WhatsApp, or a QR code at your counter. They sign up in seconds — no app download required. Just a link and a phone.
Outcome:
INSTANT CUSTOMER ADOPTION
03
LOYALTY KICKS IN
Every order, booking or visit earns your customers points. They climb tiers, unlock rewards, and refer friends. The system runs automatically — you don't lift a finger.
Outcome:
CUSTOMERS KEEP COMING BACK
04
YOU SEE EVERYTHING
Your admin dashboard shows every order, every customer, every pound earned. See your busiest hours, your top customers, and your best selling products — all in real time.
Outcome:
DATA THAT DRIVES DECISIONS
05
DEALS DRIVE FOOTFALL
Create flash deals and promotions in seconds. Push notifications go straight to your customers' phones. Quiet Tuesday? Send a deal and fill your seats within the hour.
Outcome:
MORE REVENUE WHEN YOU NEED IT
06
YOU GROW, WE GROW
As your business grows your app grows with it. Add new features, new team members, new locations. We're here every step of the way — not a chatbot, a real team that knows your business.
Outcome:
BUILT FOR THE LONG TERM
testimonials
Hear What Our Clients Has To Say
⭐⭐⭐⭐⭐ "Our regulars actually come back now" We were losing customers to the barbershop down the road and had no idea why. Vortex Labs gave us a loyalty app and within a month our regulars were booking in advance and referring their mates. Best £40 we spend every month.
MARCUS REID
Owner, Kings Barbershop Newcastle
⭐⭐⭐⭐⭐ "Stopped paying Deliveroo overnight" We were giving away 30% of every order to Deliveroo. Switched to Vortex Labs and kept every penny. Our customers didn’t even notice the change — they just ordered through our app instead. Revenue went up immediately.
SARAH THOMPSON
Owner, The Olive Garden Restaurant
⭐⭐⭐⭐⭐ "My clients book themselves now" I used to manage everything on WhatsApp. Now my clients book online, get reminders automatically, and earn points every visit. I haven’t had a no-show in weeks. The admin dashboard shows me everything I need to run my salon.
AMARA WILLIAMS
Owner, Gloss Beauty Salon Newcastle
testimonials
Hear What Our Clients Has To Say
⭐⭐⭐⭐⭐ "Our regulars actually come back now" We were losing customers to the barbershop down the road and had no idea why. Vortex Labs gave us a loyalty app and within a month our regulars were booking in advance and referring their mates. Best £40 we spend every month.
MARCUS REID
Owner, Kings Barbershop Newcastle
⭐⭐⭐⭐⭐ "Stopped paying Deliveroo overnight" We were giving away 30% of every order to Deliveroo. Switched to Vortex Labs and kept every penny. Our customers didn’t even notice the change — they just ordered through our app instead. Revenue went up immediately.
SARAH THOMPSON
Owner, The Olive Garden Restaurant
⭐⭐⭐⭐⭐ "My clients book themselves now" I used to manage everything on WhatsApp. Now my clients book online, get reminders automatically, and earn points every visit. I haven’t had a no-show in weeks. The admin dashboard shows me everything I need to run my salon.
AMARA WILLIAMS
Owner, Gloss Beauty Salon Newcastle
testimonials
Hear What Our Clients Has To Say
⭐⭐⭐⭐⭐ "Our regulars actually come back now" We were losing customers to the barbershop down the road and had no idea why. Vortex Labs gave us a loyalty app and within a month our regulars were booking in advance and referring their mates. Best £40 we spend every month.
MARCUS REID
Owner, Kings Barbershop Newcastle
⭐⭐⭐⭐⭐ "Stopped paying Deliveroo overnight" We were giving away 30% of every order to Deliveroo. Switched to Vortex Labs and kept every penny. Our customers didn’t even notice the change — they just ordered through our app instead. Revenue went up immediately.
SARAH THOMPSON
Owner, The Olive Garden Restaurant
⭐⭐⭐⭐⭐ "My clients book themselves now" I used to manage everything on WhatsApp. Now my clients book online, get reminders automatically, and earn points every visit. I haven’t had a no-show in weeks. The admin dashboard shows me everything I need to run my salon.
AMARA WILLIAMS
Owner, Gloss Beauty Salon Newcastle
our achievements
Awards & Recognitions
We do not design to win awards. But when the work is honest and the craft is sharp, recognition tends to follow.
01
Northern Tech Awards 2026
Best Emerging Tech Platform
North East England
02
Tech Nation UK
Rising Star
Hospitality Technology 2026
03
Startups.co.uk Awards 2026
Top 50 UK Startups to Watch
2026
04
Northern Powerhouse Awards
Innovation in Digital Business
2026
05
UK Business Tech Awards
Best SaaS Platform for SMEs
2026
06
Insider Media North East
Digital Business of the Year
2026
01
Northern Tech Awards 2026
Best Emerging Tech Platform
North East England
02
Tech Nation UK
Rising Star
Hospitality Technology 2026
03
Startups.co.uk Awards 2026
Top 50 UK Startups to Watch
2026
04
Northern Powerhouse Awards
Innovation in Digital Business
2026
05
UK Business Tech Awards
Best SaaS Platform for SMEs
2026
06
Insider Media North East
Digital Business of the Year
2026
01
Northern Tech Awards 2026
Best Emerging Tech Platform
North East England
02
Tech Nation UK
Rising Star
Hospitality Technology 2026
03
Startups.co.uk Awards 2026
Top 50 UK Startups to Watch
2026
04
Northern Powerhouse Awards
Innovation in Digital Business
2026
05
UK Business Tech Awards
Best SaaS Platform for SMEs
2026
06
Insider Media North East
Digital Business of the Year
2026
our achievements
Meet our amazing team
Small team. Big standards. Every person at Ether was brought in because they care deeply about the craft and even more about the outcome.
3 slots left in june
Take the First Step Today.
Have a project in mind? We’d love to hear about it. Let’s create something great together!
3 slots left in june
Take the First Step Today.
Have a project in mind? We’d love to hear about it. Let’s create something great together!
3 slots left in june
Take the First Step Today.
Have a project in mind? We’d love to hear about it. Let’s create something great together!